Our policy lasts 7 days. If 7 days have passed after receiving the purchased item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Any items installed onto vehicle will not be eligible for return.To complete your return, we require a receipt or proof of purchase.
Special order items are strictly non-refundable.
Motorsport parts are designed for racing purposes and off road use only.
There are no warranties on performance parts and all parts sold by Elusive Racing.
We do not hold responsibility for any lost, damages or stolen items.
Please consider carefully upon purchase, if unsure, contact a representative. Elusive Racing prides itself on customer service and building customer rapport.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@elusiveracing.com.au.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@elusiveracing.com.au and send your item to: 1/32 Graham Rd, Clayton South VIC, 3169, Australia.
To return your product, you should mail your product to: 1/32 Graham Rd, Clayton South VIC, 3169, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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